Metric Mania: How to Create & Manage Law Firm KPIs
One attribute that the most successful law firms share is that those businesses have established and maintained a performance culture built around key performance indicators (KPIs); in truth, that’s probably the same for the majority of businesses, full stop. So, how do you launch a program that works, once you’ve established your metrics. It’s a three-step process, essentially – and, it is just that: a process . If you try to launch KPIs in your law firm, without a process, you’re likely to run into lots of resistance, which will slow you down, or entirely stop you. Socialize. The first step is to ‘socialize’ your new KPIs = essentially, you’re just getting people used to them. So, announce them, and report on them – but, don’t do anything about them (positive or negative), as yet. Wait a quarter or two, then move to the next step. Incentivize. Now, you want to move to the next step: start to incentivize your...
