The Metric System: How to Engender a Performance Culture in Your Law Firm
The most successful law firms are not those who coast about, on a veritable lazy river of business development . No, the law firms that grow aggressively do so because they have set goals in place – even so-called ‘ stretch goals ’ – to ramp up unusually effectively. In those same law firms, performance is driven by data . There are lots of efficiency metrics that can be established by law firm owners, across all categories of business . Utilization rate is an effective way to measure how much productive work your staff can get done in any given day . You can also look after how long it takes to move f r om one segment of a workflow to another, to get leaner. The first step is to measure . Figure out how well or poorly you’re performing inside of certain categories, in order to establish a baseline . Once that baseline is available, you need to decide where you’d like it to be . ...
